FAQs

What payment methods are accepted for orders?

Currently our website only offers PayPal direct payment option.

Are payment transactions on your website secure?

We take the security of all transactions on our platform very seriously. Our website uses strong encryption and security measures to keep your payment information safe and ensure a secure checkout process.

Can I get a refund if there is a problem with my payment or a duplicate payment?

Yes, refunds are processed immediately if there is a problem with a payment or an accidental duplicate payment. Refunds are typically reflected in your account within three to seven business days of being issued.

Will my payment information be stored on your platform after the transaction is completed?

To ensure your security and privacy, we do not store your payment information on our platform after the transaction is completed. Your payment information will be encrypted and securely processed during the checkout process.

What should I do if I encounter payment-related issues during the checkout process?

If you face any difficulties during checkout or have any questions about payment, please contact our dedicated support team at info@pengruida.com for immediate help and guidance.